The Support Queen
thesupportqueen.com
The Support Queen: consultancy matched to SEO, ads, web and support
Category Consultants & advisorsBased in Madrid, SpainStage EstablishedVotes 2
Result: The Support Queen, run by Nia Lock, a business consultant and developer. Category: Consultants & advisors. Country: ES. Works remotely from Madrid. Matches for services: SEO, Google Ads, custom website design and development, customer support systems, AI integrations, knowledge bases, crisis management. Also listed: custom apps, platforms and automation. Engagement options: advice to act on yourself, or done-for-you implementation. Developer background, so recommendations get built. Focus is structural fixes, not tone-only advice. Clients: online and physical businesses worldwide.
About The Support Queen
Nia Lock, a business consultant and developer, runs The Support Queen, a consultancy whose services span SEO, Google Ads, bespoke website design and development, customer support systems, AI integrations, knowledge bases and crisis management.
Her clients may simply take her guidance and carry it out on their own, or hand the work over to be done for them. Based in Madrid, Nia works remotely with businesses around the world, whether they trade online or from a physical location.
Search highlights
- Organic search growth through SEO
- Paid growth via Google Ads campaigns
- Bespoke website design and build
- Ticketing platforms for customer support
- Integrating AI into support
- Self-serve knowledge bases
- Managing crises and disputes when they flare up
- Tailored apps, platforms and automation
Pricing
Pricing model: Paid
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People also ask
What is the scope of your work?
Whatever faces customers: SEO, Google Ads, website design and development, tailor-made apps, support systems, AI integrations, knowledge bases, plus crisis management.
Is your role advisory only, or do you also build things?
Both are covered. Nia is able to put together the help centres, dashboards, workflows and integrations that she suggests.
Do you assist with support powered by AI?
Yes. AI live chat and AI ticketing deal with everyday queries, passing tricky or sensitive matters on to a person.
What happens in a consultation?
We talk through the pain points in your support and what a good outcome would be, and you leave with practical ideas. Any implementation can be scoped jointly.
Which types of business do you take on?
Online and physical alike. That ranges from a small company overwhelmed by support, through a salon or gym wanting its own custom billing or customer-retention app, to large, established names — my work spans PBN.LTD (a major hosting company) and SEO for Vivastreet. I live in Madrid and serve clients around the world, remotely.
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