How do I get help?
Search help articles, chat with our AI assistant, or email our team. The assistant can review your account when you're signed in.
Updated
Help button on every page
Use the help button to search these articles, speak with our AI assistant, or submit a message to our team. When logged in, the assistant reads your account (listings, orders, invoices, claims, notices) to explain your situation—for instance, why a listing hasn't gone live. It won't edit anything in your account. It will never request passwords or card details.
Reach the team
Submit a message via the help button or visit /contact. You'll receive a ticket number by email. We reply by email; reply to that message to add more. You can also email launch@zinndigital.com.
Office hours: Mon-Fri 08:00-20:00 UTC.
Who operates this site
Zinn Digital® Ltd, registered in the United Kingdom, runs this service.
Questions people ask
- Can the assistant change my account?
- No. The assistant reads your account details to help explain what's happening, but cannot make changes.
- How do I contact your team directly?
- Use the help button, visit /contact, or email launch@zinndigital.com. Replies come by email within office hours Mon-Fri 08:00-20:00 UTC.
- Will the assistant ask for sensitive information?
- No. It never requests passwords, card numbers, or other sensitive details.